ATTENTION: RETURNS THAT DO NOT HAVE THE "CUST PO NO" CLEARLY DISPLAYED ON THE OUTSIDE OF THE PACKAGE WILL BE REFUSED BY THE WAREHOUSE. THIS NUMBER CAN BE FOUND ON THE PACKING SLIP INCLUDED WITH YOUR ORDER. THANK YOU.
We are committed to total customer satisfaction. Therefore we will gladly accept returned merchandise within 30 days of its receipt, provided that they are in new, unwashed condition with the tags attached.
Did we goof? Please notify us within 10 days of any discrepancies in your received order so that we can fix the problem ASAP. If we made a mistake, we will send you a pre-paid return shipping label.
Returns
We cannot accept returns without a completed Customer Return Form. Please download, print and complete this form and include it with your return merchandise. It has complete instructions on how to submit your return. Please follow these instructions carefully to avoid delay.
 Download Customer Return Form
Shipping Your Return
Please ensure your shipment is pre-paid using a trackable shipping service such as UPS, FedEx or DHL. Make sure the “Order Number” from your packing slip is clearly marked on the outside of your package.
Exchanges
BDU.COM does not process traditional exchanges. Instead, you simply return your items and place a new order, reducing your wait time for the replacement items.
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