We want you as a customer! And we want to assure you that we'll be there after the order. Customer service is at the core of what we do. It's priority one.
But anyone can pay lip service to customer service on their web site. Instead, check out these unedited, unsolicited comments from over 100 of your fellow customers.
If you're unsure about placing your first order, we hope this will put your mind at ease. (We'd love to hear about your experience after the sale as well - click here to contact us.)
"I recently made two orders with your company. In the past I have done business with BDU.com, and been extremely satisfied. These two orders were no exception. I always tell my friends who make like purchases with other companies when I make my orders, and when the product arrives. They are always amazed with the rapid shipping, and good prices I get. One by one they are coming over to my way of thinking that BDU.com is the only place to buy new BDU's."
-Barry S
"Thank you for your awesome customer service!"
-Crystal C
"Thanks for making that return and replacement process so easy."
-Eric A
"I recently ordered a pair of your premium BDU pants and uniform shirt. I placed the order last Monday. I paid for 3 day shipping, and literally received the order less than 24 hours after placing it. Your customer service is the BEST i have ever seen. I also got the entire uniform for less than it would have cost to buy just one piece from the local police supply shops. I will be coming back again. Thank You."
-Terry B
"Thank you very much Lisa, your company is awesome - best customer service I've seen by far concerning military uniforms. Thank you for the great experience, I look forward to purchasing more from your company! Thank you!"
-Jeffrey R
"To my delight, my order for a SINGLE pair of BDU's arrived today. Considering I ordered them [two days ago] this is great. I will pass your name/web address around to my scout troop so when they want to order clothes for little johnny to go camping with, they have a great source."
-Ben P
"I received my order earlier and I just wanted to say thank you. I was hesitant at first since my prior experience with ordering online has been less than good but you have just got your self a new customer. I did not expect for you to ship my order so fast and I am extremely happy for your speediness. Thanks to you I can now be the envy of all my friends with my new gear. Thank you once again."
-Daniel T
"YOU KICK ASS!!!! You are going to be my new supplier. Fast shipping. I am impressed! Thank you"
-Ray R
"Thank you for the follow up and for the credit. I appreciate the prompt service from the BDU folks. Chalk it up as another satisfied customer."
-Earl B
"Thank you, Lisa. Your prompt and professional response is very much appreciated."
-Alex F
"WOW!! That was a quick reply. Thanks for the info and the prompt attention."
-Ed V
"I just called in to substitute an item that was back ordered and I have to say that I'm very impressed with the speed and courtesy of your staff. Outstanding service! Keep up the great work."
-Dave S
"Thank you. I will do my BDU buying from you guys from now on. Very prompt service!"
-Eddie K
"Thanks Suzanne. You have helped make buying from BDU.com a pleasure. I am happy to have made 3 orders."
-Mark C
"Thank you, you have quality products and very rapid shipping, it is appreciated."
-Ed H
"Lisa, Thank you for such good customer service."
-Paul M
"I received my order today. The stuff is absolutely wonderful! Thank You!"
-Tim R
"Thanks for the help, both through your on-line chat option and the friendly lady that processed the order when I called in."
-Doug J
"I received my order before I received the notice of shipment. You folks are really fast and efficient, and your prices are very reasonable. I will continue to do business with BDU.com as my needs dictate. Thank you from a satisfied customer."
-Todd C
"Just to let you know, I got the BDU's on 7\27\07, and they look great . Thanks for such fast and efficient service."
-Steve M
"I ordered 2 pair of BDU pants on Monday and received them today!!!!!!!!! Wow!!!!! Just wanted to say that that was awesome and will surely order from you again."
-James M
"Hi. I just wanted to say thank you for the fast shipping, and the ease in which I was able to place my order. I was pleasantly surprised at how fast my order was shipped. Rest assured that all my future orders for uniform related items will be placed with your company. Thanks again."
-SGT David K
"Thank you very much, your service is absolutely excellent!!!!"
-Joe H
"I received my order yesterday and it was exactly what I was looking for! Thank you for the low prices and the fast delivery. I look forward to my future purchases with BDU.com!"
-Paul N
"All the ordered items arrived in Germany. Just wanted to let you know that all clothes fit perfect and look great. Thanks a lot for making it possible. Greetings from Germany!"
-Thomas H
"I just want to send an acknowledgement of your company's excellent service, products and prices. I just received my first order from you and was VERY pleased. In fact, within an hour of receiving my order, I placed another one! Thank you! I'm going to recommend you to everyone one I know..."
-Alex T
"Thank-you for your exemplary service! I received an e-mail confirmation of my order the day I ordered it. The next day I received an e-mail saying my order had been shipped and the next day my order was waiting for me when I got to work. I was especially glad it arrived so soon because it was a gift for someone and it arrived on their birthday. Also, the representative I spoke to on the phone when placing my order was very polite, helpful, and friendly. I will certainly use your company in the future and refer others to you."
-Anne L
"Thank you very much for everything :) I'm very happy with your service and all of the quick replies and help. I'll be using your services in the future."
-Sean S
"I wish to thank you for my recent order. I received the order before the shipping confirmation, thanks a ton for the great service."
-Rick A
"Suzanne, THANK YOU so much for all your help. I will surely send some of they guys to your site for their orders. I will also continue to shop with you guys in the future."
-Martin G
"Thank you for your offer. It appears that you really want my business and as such I am willing to give you folks another try. You may upgrade the trousers but I expect to pay the difference as well as the shipping. Anyone can make a mistake and I am not the type of individual who expects to get something for nothing. Please send the items as ordered and thank you for contacting me. It's nice to know that some people still care about their customers and are willing to take the time to not only contact them personally, but offer them a great deal. That in itself is enough."
-Frank M
"I greatly appreciate the efforts made to expedite and put this order together. Our customer will be happy to hear that his order will be arriving in a couple days. Again thank you for all your help! I look forward to future business with your company."
-Coree M
"Thank you so much. You are very quick to process the orders and your service is good. It is also a pleasure to talk to a nice person when I telephoned. I will undoubtedly order again. I will also recommend you to friends. Your prices are competitive and service is outstanding."
-John S
"I cannot thank you enough for the pants I recently bought from your facility. I work with these pants and my manager was very impressed with them. We are trying to get our office staff to all where the same pants and we are looking to order from you. Whether or not my work place orders them from you, I will continue to do it and will be placing an order soon as I wear these pants 5 to 6 days a week. I really LOVE the pants. Comfort and no fading!!! Thank you for making this product available!!! The shipping was quick... The product was great. I had called and got great customer service on the phone... THANK YOU!!!"
-Cheryl M
"Thank you. You guys are awesome!!"
-SGT Frank W
"You guys are great!!! I want you to know how impressed I am with the overall process of my order. I comparison shopped 3 other sites plus yours. In no particular order they were ArmyNavySurplus, Brigade Quartermaster and US Cavalry. Your prices are what initially caught my eye, in one instance you were priced $12 under one of the competitors - if I remember correctly your prices beat all 3 of them. In another the merchandise was on back order for 2 weeks+ I couldn't find just one website to order everything that I wanted without having to wait forever except yours. The ease of ordering and the quickness in which everything was taken care of and e-mails sent to me was very refreshing. I told a couple of guys at work today about where I was getting my pants from and you can guarantee that I will be bragging about you tomorrow and any other time I get word of someone looking for uniform items. Thank you very much for providing great merchandise and an overall great shopping experience."
-Patrick H
"I just wanted to thank you for your rapid response to my refund. I have told my co-workers about your company and quite a few will be ordering the gray BDU's. You guys have good prices and good quality uniforms. Thanks again."
-Dena L
"The goods arrived yesterday on my birthday, much sooner than anticipated. Everything fit, the order was correct and the uniform quality was excellent."
-Jerrold L
"Dudes, My Tiger strip pants almost arrived before I ordered them. You guys are good. Thank you. I will be using ya'll again."
-Wayne L
"Just wanted to let you know I got my jacket in great condition! I have to say, it's quite warm, and I will be using it quite a bit. Especially when I return home for mid-tour leave. There are a few blizzards going on out there, and I've found over the years that field jackets unlike Gor-tex does alot better job keeping me warm making vastly less noise than the Gor-tex as well. Thank you for your service for your company. You go a lot further than most other customer care representatives are willing to go for their companies. Thank you!"
-Lee H
"This was my first order from yall's company. I am very impressed with how fast it arrived. I will definitely recommend you to my friends!!!"
-Chris F
"My order was received today in perfect condition, well packaged and with all items of extremely high quality. I just wanted to express my appreciation for the very fast turnaround on this order. I look forward to doing business with you again in the future."
-Izzy A
"Received my order today. Wow, that was quick! Excellent service. Thank you."
-Bobby W
"Hi everyone. I got some Propper ACUs for Christmas, and I have to say, they are the best kind of battle uniform I have ever worn. I just want to thank you guys for your great service. Thank you, and take care."
-Michael C
"I just wanted to thank you for the excellent and very fast service I received. I placed an order on the 9th and received the items on the 11th! If anyone I know needs any sort of items you sell I will immediately recommend them to this site and tell them about the very amazing service here! I Hope you have a great day, and keep up the good work."
-Chris P
"I just received my order and they are just what I was looking for. Thanks so much for the speedy shipping and the great pricing. I look forward to my next dealing with BDU.com."
-Brendan O
"I just want to say thank you for my recent purchase. It was a very enjoyable buying experience. You will definitely have lots of business from me in the future."
-Attila V
"I just wanted to compliment you on how amazingly great your service is. The first time I placed an order with you, which was about three weeks ago, I was shocked at how quickly my order arrived. And now, to find that my order will arrive in about two business days, during the Christmas season...? That is FAN-TASTIC! I will definitely recommend you to friends."
-Lacey W
"Thank you very much for the fast service and you now have a new customer. I think I'll even give your web site out to my fellow soldiers. Again thank you very much."
-Richard L
"Thank you for your great customer service. I made a mistake on my order and a lovely lady took the time to call me to check the order, and i received my corrected order with in a week. I appreciate your service."
-Shana K
"I just wished to compliment your company on it's service. I ordered two uniforms and they arrived on time and in good repair. I am the Tactical Commander for the (Name Removed). I will recommend your business to my officer's for this quarters uniform order."
-Jeffrey G
"I just wanted to say that I feel your company really has it's act together.Thanks for keeping me informed and a great price on the product I purchased. Thank you."
-Gary S
"I was just reassigned back to S.W.A.T here at the (Name Removed) Sheriff's Office after being in Homicide for 4 years. The guys on my team told me about your company and to order for you. I didn't believe the turn around on the shipping - wow that was quick. After placing my order early Monday, I couldn't believe it was here the next day. I will be a return customer, keep up the great work."
-Vernon D
"I received the BDUs today. Thank you for your communication with me regarding the back-order status and the substitution. They look and fit great. I will make mention of your site to our Tactical Team Commander regarding your fantastic service. Thank you again."
-Jason E
"Just a quick note to advise the shorts arrived! Thank you for staying on top of this. I'll definitely do business with you folks again, and recommend you to others."
-Dana D
"Thank you SO much, Suzanne, for your prompt attention and efficiency! We will be ordering from BDU.com again."
-Donna B
"I know I've been a pain. Just wanted to thank you for your patience and courtesy and your help. Your company is fortunate to have someone like you dealing with customers. Thank you again."
-Bill C
"You guys are SO FAST!!!! Thank you very much for your EXCELLENT service!!"
-Jane H
"Thank you for your concern...a real person writing a real email! I did read the policy, and interpreted it as no exchanges. New order and refunds...so I have the box here waiting for the RMA. (I am not kidding...I was really impressed not to get a automated email!)"
-Bob M
"Thank you for the prompt resolution to a simple clerical error. It was very simply an error in the size of the M-65 field jacket I ordered. You Customer Service Representative that handled my situation was very courteous, and professional and would like to commend her for doing an excellent job in a tough position. My wife is in that line of work so I know how some customers are not as easy to deal with as others. Many thanks again for job well done."
-Steven D
"Really good product and super service.In fact, I liked it so much I just placed a second order. Thanks so much."
-John W
"Kathy, Thank you so much for checking up with me. Yes I've got them and are very happy. Thank you again for your help with this. By the way, I also put in an order for an M-65 jacket in the same color and know that transaction will be seamless."
-Joseph M
"I just had to drop a line to let you know how pleased I am with your website, your customer service, the order process, the UPS delivery system (order arrived faster than expected) and last, but not least, the products I ordered! They are exactly as described and fit perfectly. THANK YOU for a wonderful shopping experience. If only I could do ALL my shopping at BDU.com -- how much simpler life would be - LOL."
-Karen L
"Hello, the order has just arrived and I am well pleased with the products and how fast it got here. Thanks."
-John G
"Thanks for getting back to me ASAP Kathy was the phone rep that took my order. She deserves an attagirl - she was very helpful!"
-Jamie V
"Suzanne recently helped me re-order and get everything sorted out after a item was out of stock. I wanted to make sure, that she got some +++ for this as she was extremely helpful courteous and fast. Don't know who to contact, but I ask that you either forward this message to, or tell your manager/boss of her excellent customer relations."
-Cole T
"Thanks a ton, I've already given the website to about 3 or 4 more guys just assigned to the team. You should have a couple more orders headed this way shortly. I appreciate you taking the time to handle this...you'll get more business for it."
-Jamie P
"I just wanted to thank you so much for filling my order so fast. The shorts were a perfect fit for my son. He's a big man and when he told us that's what he wanted for his birthday I'd searched everywhere locally for camo shorts for him and nobody had his size. I've bookmarked you to My Favorites and I'll certainly recommend you to others."
-Lisa F
"THANK YOU!! YOU ARE ON THE BALL."
-Anonymous
"You are awesome! My shipment arrived extremely fast, and everything was in perfect condition. The quality was fantastic for the price, I will recommend you to everyone."
-Michael F
"I just wanted to write a quick message to provide you with some positive feedback. I just received my second order from your company and I am very pleased with the merchandise I ordered and the promptness of the shipping. I will definitely continue to use you for all my BDU needs and recommend you to all my friends! Keep up the great work!"
-Brad D
"I love your products and service! Have ordered twice from you and thought I would pass on my satisfaction. I am not military, just like sturdy clothing for the outdoor activities of which I engage."
-Martin R
"I just wanted to let you guys know that I am very pleased with the order and the timely fashion of the delivery. I will definitely be ordering from BDU again soon."
-Ross E
"Wow, thanks! I didn't expect that kind of service. Doesn't happen much these days. I will definitely be using you again for future orders. Thanks so much for taking care of this."
-Dep. John N
"Thank you very much... I have ordered from you several times and have always enjoyed the transactions"
-Eric W
"Wanted to say your customer service was very good. I had an item back ordered and received it today 4 days ahead of the scheduled date."
-Robert A
"I just purchased some ACU Universal Digital Camo pants. Just wanted to tell you that the main reason why I ordered from your web site as opposed to some of the competitors sites listed on Propper.com, was your very professional and well thought out web site that clearly laid out the actual waist and leg sizes for the standard military S/M/L sizes. I am right on the line of medium to large, and the range of sizes gave me the confidence that I was choosing correctly. Thanks!"
-Jason H
"Wow, you guys are very quick. I rec'd pants today. Thank you so much."
-Leigh Ann C
"I just received the order in record time! Absolute superior quality! Thank You :-)"
-Anonymous
"Mahalo for your kokua!!! Hawaii translation - thank you for your patience!"
-Raul W
"Thank you for your update, actually I received my order yesterday and was ASTONISHED by your quick service. I will most likely use BDU.com for all future my uniform needs. Thanks a lot!"
-Eric S
"I wanted to take a minute to let you know how fabulous it has been ordering from you. I placed my order on a Tuesday afternoon, all of my items were in stock, and I received everything on Thursday. WOW! Talk about great service! I have nothing but great things to say about your company, and have told several people about my wonderful experience. It has truly been a pleasure doing business with you. You have gained me as a customer for life! Keep up the great work!"
-Stella H
"You are awesome!!! Thank you for taking the time out and making this happen!!! This will go out as a testimonial to you and your company!!!"
-Jesse G
"I ordered my ACU's on a Thursday and before I arrived home on the following Monday they were in. I tried them on and they fit perfect. Your sizing chart was right on par. I will recommend you to other service members I work with to purchase their ACU's from you!!"
-SGT Floyd M
"I would just like to thank you for your great product. The delivery was fast. The E-Mails that you sent on the orders progress was very helpful and made me feel in control of my new things. The long sizing fits my legs so I'm not wearing flood pants any more. I tell everyone I know that BDUs are the most comfortable, long wearing clothes you can buy. Oh, they can be worn in any situation."
-Rick O
"Would like to thank you for the fine service you provide. I love the bdu pants I buy from you. They're so comfortable to wear. Just perfect for fishing and relaxing in. I just ordered a pair for the wife and son-in-law and grandson. Your doing a great job keep it up."
-Michael W
"Thank you very much for your kindness and quick response."
-Gary S
"Hi, Just wanted to drop a line of thanks for selling such great products. For my son I ordered the fatigues shirt and pants he received them from Santa :) I have to practically wash them while he is wearing them he never takes them off. The clothes are great, the prices are awesome... thanks for getting them here on time also... Great job!!"
-Jill M
"I'm writing to compliment the BDU.Com staff on my order for BDU trousers. I was deployed in 2005 to the Gulf coast hurricane impact area with the US Army Corps of Engineers. My travel orders came about 4 days before my deployment date. The BDU.com staff worked with me on size and availability & shipped immediately w/ delivery in just 2 days. The trousers performed great - the pockets held a 100' tape, field notebooks and all the rest of the gear; 49 straight days without a break, working in and around debris. Great clothing and great service."
-Frank F
"I just wanted to say thank you for the very fast shipping for fixing the first messed up order. My trousers made it in time for my Saturday training shift and I very much appreciate. Good service and good shipping! Thanks!"
-Korey F
"Thank you for the information on my order! I really appreciate the reply information. I plan to continue to order through you due to your promptness and your incredible prices."
-Donald V
"Thank you for your help correcting my mistake from my order. I appreciate the good customer service."
-John P
"Thank you for your prompt action and for the quick delivery of the other items I ordered. I understand that some things are out of your control, but your customer service is not. I will definitely shop BDU.com again in the future."
-Mike A
"Not just satisfied - really impressed! I found you through the Ask Jeeves search engine. The website I used to buy from was out of stock so I started looking else where , that's when I found you. Your prices are comparable, but you have lots more choices and your service is outstanding. My order arrived within 24 hours during Christmas season with standard shipping! You can bet on me returning to BDU.COM and telling my friends about it too. Thanks so much ! Merry Christmas and Happy New Year!"
-Fred M
"Thank you for the speedy delivery. To my surprise 3 working days later the BDUs were in my door. Thank you once again."
-Tim N
"Just wanted to drop a note of appreciation concerning the M65 jacket I received from you. It's a fine, well made piece of merchandise. My dear wife even admires it on me. The speedy shipping is also to be commended."
-Henry G
"Thank you. I received my item yesterday. Ya'll have been very accommodating. You have made my holiday season very easy."
-Kelly H
"Thank you so much for expediting this. Excellent customer service!"
-Steven K
"I just wanted to let you know that it is an extreme pleasure doing business with you. Thank you for affording me awesome prices and expedited delivery. I'm not sure how big your company is but you handle business as if the buyer is the only customer you have and I cant thank you enough for your service."
-John M
"Your company is awesome. I received a package from you already. I haven't opened but I'm sure I'll be pleased with everything. I'm amazed at how fast it arrived! Thank you very much. I'll be back for more."
-Tony G
"Just wanted to let you know that I received the items I ordered and they are both perfect. They got here the next day!!! Thanks so much for the excellent service. You will hear from me again. Thanks again!!"
-Matthew J
"I received my package last night and it was exactly what I have been looking for. You had the best prices and the delivery was good. I am a Gulf War Veteran in the Army so I know a little about the BDU uniform and it was exactly what I expected. Thank you for your services and hopefully you will be around for a long time, because I know I will probably be ordering again."
-Russell B
"It has been a pleasure working with your company, I will refer all my church members and co-workers to you."
-Alyssa P
"Thanks for the quick response and the quick turnaround in regards to shipping! It's really appreciated. :)"
-Bryan S
